Privacy policy
Last updated: July 31, 2025
Tukri Store (“we,” “us,” “our,” “Site”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or purchase from tukristore.com or otherwise interact with us (“Services”).
By using our Services, you agree to this policy. If you do not agree, please do not use or access our Services.
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1. Information We Collect
We collect information in these categories:
a) Information You Provide Directly
• Account & Order: Name, billing/shipping address, email, phone number, payment details (not stored by us).
• Customer Support & Feedback: Any messages or media you share.
• Marketing Preferences: If you opt into newsletters, reviews, or promotions.
b) Information Collected Automatically
• Usage Data: IP address, device/browser type, pages visited, and interaction events.
• Cookies & Tracking: Cookies, web beacons, analytics tools (e.g. Google Analytics) to improve the Site and personalize your experience.
c) Third‑Party Sources
• Shipping Carriers, Payment Processors: We receive confirmation of order/delivery status or fraud prevention data.
• Marketing Tools: If you connect your social accounts or opt in through affiliate campaigns.
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2. How We Use Your Information
We use your personal data to:
• Process orders, deliver products, manage returns/refunds, and provide support.
• Send transactional emails (order confirmations, shipping updates).
• Communicate promotions or newsletters, where consented.
• Analyze usage to improve content, features, performance, and user experience.
• Prevent fraud, enforce our legal rights, and comply with statutory obligations.
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3. Legal Basis for Processing
Applicable where you are in the EU, UK, or similar jurisdictions:
• Performance of Contract: For order handling and delivery.
• Consent: For marketing communications and cookies (you may withdraw at any time).
• Legitimate Interests: For analytics, improving Services, preventing fraud.
• Compliance with Law: Where required by regulations.
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4. How We Share and Disclose Your Data
We may share information with:
• Service providers (shipping, payment, customer support, hosting) strictly for operational needs.
• Legal requirements: If required by law, or to protect our rights or customers.
• Business transfers: In case of merger, acquisition, or sale of assets, with notice to you.
• With your consent: If you agree to third-party promotions or personalized marketing.
We do not sell or rent your personal information to third parties for marketing purposes.
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5. Cookies & Trackers
Our Site uses cookies and similar technologies to:
• Operate and secure the Site.
• Enhance functionality (e.g. cart persistence).
• Understand usage trends and improve features.
• Personalize marketing and content (you can manage cookie preferences via our banner or your browser settings).
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6. Retention of Data
We retain personal information as long as needed for legitimate business or legal purposes. Typically:
• Order data: Up to 7 years (statutory limitation period).
• Account/profile data: Retained while your account is active or until deletion.
• Marketing data: Until you unsubscribe or withdraw consent.
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7. Your Rights
Depending on your location, you have rights to:
• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Receive your data (data portability).
• Withdraw consent at any time.
• Lodge complaints with a data protection authority.
To exercise any rights, contact us at the details below.
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8. International Transfers
We may transfer and process your information in India and other countries where our service providers operate. Where required, we use appropriate safeguards (e.g. standard contractual clauses) to ensure data is handled securely.
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9. Security
We implement appropriate technical and organizational measures (e.g. encryption, access controls, staff training) to protect your personal data against unauthorized access, loss, or misuse. We limit access to your data to authorized personnel who need it to perform their job.
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10. Children
Our Services are intended for users 18+. We do not knowingly collect personal information from minors. If you believe we have collected data from someone under 18, please contact us and we will promptly delete it.
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11. Changes to This Policy
We may update this Privacy Policy periodically (e.g. for legal or operational reasons). Any changes will be reflected by updating the “Last updated” date and posting the revised version on our Site. Significant changes may be communicated to you directly if required by law.
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12. Contact Us
If you have any questions or wish to exercise any privacy rights, please contact:
• Email: info@tukristore.com
• Postal Mail: D‑372 Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh, 226010, India
• Phone: +91 7464866666