At Tukri Store, customer satisfaction is our top priority. We strive to ensure that every product reaches you in perfect condition. However, in the unfortunate event that your product arrives damaged, we are here to assist you.
Damaged or Defective Products
If your product arrives damaged or defective, we will arrange a free replacement for you. To make the process seamless, please follow these steps:
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Capture a Video During Unboxing:
- If the packaging appears compromised or the product is damaged, kindly record a short unboxing video as evidence.
- Ensure the video clearly shows the damaged product and the condition of the packaging upon arrival.
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Submit Your Request:
- Contact us within 48 hours of receiving your order.
- Send the video and a brief description of the issue to our customer support team at [your email/contact details].
Eligibility for Replacement
- Claims without an unboxing video may not be eligible for a replacement.
- The product must be unused and in the same condition as received.
- All claims must be reported within the stipulated time frame of 48 hours.
Refund Policy
At this time, we do not offer refunds for damaged or defective items. Instead, we will promptly arrange for a replacement to ensure you receive the product you ordered in perfect condition.
We value your trust in Tukri Store and appreciate your cooperation in following this policy to help us serve you better.
For any further assistance, please reach out to our support team at [Email- tukristore@gmail.com/Phone +91 9956755673, What’s App- +91 9956755673].