Discover more in our FAQ
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Support hours: Monday-Friday, 10:30 am-5 pm
Do you offer gift wrapping or personalised notes?
Do you offer gift wrapping or personalised notes?
Absolutely. We offer elegant gift wrapping and handwritten note options. Please write to us or use the contact form.
Can I customise a Tukri product?
Can I customise a Tukri product?
While our products are crafted in limited batches, we do take customisation requests on selected items. Please write or use the contact form - we’ll do our best to bring your vision to life.
Do you ship across India?
Do you ship across India?
Yes, we offer pan-India shipping. All orders are securely packed to ensure your handcrafted pieces reach you safely.
How long will it take to receive my order?
How long will it take to receive my order?
Orders are usually dispatched within 48 hours. Depending on your location, delivery typically takes 5-7 business days. Custom orders may take longer - we’ll keep you updated at every step.
How will I know my order has been shipped?
How will I know my order has been shipped?
Once your order is shipped, you’ll receive an email and SMS with the tracking details. You can follow the journey of your Tukri product from our hands to yours.
Do you offer International Shipping?
Do you offer International Shipping?
Currently, we ship only within India. However, we are working on expanding worldwide. If you are interested in an international delivery, do write to us and we’ll try our best to assist you.
What is your return or exchange policy?
What is your return or exchange policy?
Since our products are handcrafted and made in small batches, we only offer returns or exchanges in case of damage or defect. Please reach out to us within 24 hours of delivery with a video of the issue. We’ll make it right.
Can I cancel my order?
Can I cancel my order?
Order once placed cannot be cancelled.
How should I care for my Tukri products?
How should I care for my Tukri products?
Handle with care. Avoid harsh chemicals and clean with a soft damp cloth.
Do you offer bulk orders for gifting or events?
Do you offer bulk orders for gifting or events?
Yes, we love creating bespoke gifts for weddings, corporates and festive occasions. Reach out to us to discuss your requirements.
How can I contact Tukri’s team?
How can I contact Tukri’s team?
You can email us at info@tukristore.com or message or call us on +917464866666
Where is Tukri based?
Where is Tukri based?
We are based in Lucknow. We have an online store.